Return Policy If for any reason you are not happy with your purchase then simply return it to us at Sew at Home in an unused condition, within 7 days for an exchange or refund, excluding the original postage cost. You are required to pay the return postage unless the item was received in a faulty condition. If your items are received damaged or faulty you will be given a replacement or refund. Please email us a photograph so that we can see the damage and discuss the return with you. Please ensure the parcel is well packaged so the items do not get damaged in transit, otherwise we may be unable to refund or exchange. We strongly advise that you use an insured and registered delivery service and keep the receipt as we cannot except liability for items damaged or lost in transit. Refunds will be processed within 48 hours of receiving your returned goods.
If you have booked a workshop with us and cannot attend we are happy to refund you the payment in full if we receive a written cancellation no less than 14 days before the date of the workshop. We regret that no refunds will be given if you do not attend and do not give us the required notice. An alternative date may be offered for you to attend a future workshop however this is completely at Sew At Homes discretion.
Delivery times given are approximate and all orders are sent via courier service. Postage and packaging for all orders under £50.00 is a flat rate of £5.00. For orders £50.00 and over then postage is Free of Charge. We reserve the right to change the delivery company at any time. Orders received after 12.00pm will be dealt with on the next working day. Orders received on a weekend will be dealt with on Monday.